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FAQs
FAQ – Piano Purchase
A good beginner piano is one that meets the needs of the student while providing a solid foundation for learning. Generally, digital pianos or upright acoustic pianos are recommended for beginners. Feel free to call and speak to our friendly team who can help you choose the right piano for you.
Consider factors such as budget, space constraints, maintenance requirements, and desired features. For example, digital pianos are often more affordable and space-efficient, while acoustic pianos offer a more authentic playing experience.
Most piano purchases at Piano Traders include a bench, Auckland-wide delivery*, a 10-year warranty, and the first tuning for free!
We provide a comprehensive 10-year warranty with selected piano purchases. This warranty covers manufacturing defects and ensures your peace of mind.
To reserve a piano, simply call us today at 0800-505-003 or send us an email at robert@pianotraders.co.nz. Our friendly team will assist you in choosing the perfect piano for your needs and reserve it for you.
Yes, our friendly team is available to provide guidance and recommendations based on your budget, preferences, and skill level. We’ll help you find the perfect piano to start your musical journey. We are open 7 days a week – Contact Us
FAQ – Sheet Music
Yes, our online music store features the most commonly requested titles. However, if you can’t find what you’re looking for, please contact us directly. Our knowledgeable staff are happy to assist you in locating the sheet music you desire. Call us on 0800-505-003 or email: customerservice@pianotraders.co.nz
With a diverse collection covering classical to contemporary genres and catering to all skill levels, we offer something for everyone. With thousands of titles in stock and ready to be shipped anywhere in New Zealand, Piano Traders is your top choice for sheet music.
If an item is not currently in stock, you can still place an order with us. We can typically obtain most print music titles within 2-3 weeks from our overseas suppliers. Instruments and accessories can be obtained overnight from local suppliers if they are in stock. Simply contact us via our toll-free number 0800 505 003, fill out our online form, or send us an email to place your order.
FAQ – Ordering, Shipping, Policies, Payment Options
We offer a tracked courier service within New Zealand. Our courier picks up orders at 4:00 pm Monday to Friday, with no weekend pickups. To ensure same-day dispatch, please email us by 2:00 pm or call us by 3:00 pm. Please provide a physical delivery address as couriers usually do not deliver to PO Box addresses. Urban areas typically receive overnight delivery, while rural areas may take 2-3 business days.
If we send an incorrect item, you have the right to return it and receive the correct item. However, we do not offer refunds in such circumstances. We reserve the right to refuse returns or exchanges if the goods were supplied correctly. Warranties vary by product, so please contact us for specific warranty information. If a fault develops within the warranty period, we will repair or replace the item. If a fault develops due to misuse or improper use, repairs will be at your cost.
If you encounter a fault with an instrument or accessory within the warranty period, please contact us. For larger items like digital pianos or keyboards, we can provide you with the repairer’s address. For pianos under warranty, we can arrange a procedure with Robert. If the fault is due to lack of care or misuse, repairs will be at your cost.
You have two payment options when purchasing through our website. You can use New Zealand’s most trusted online payment gateway, DPS, for credit card payments. If you choose this option, we can dispatch your goods immediately. Alternatively, you can opt for internet banking. If you pay via bank deposit, we will dispatch the goods once funds are received.