Shipping & Returns
Items not in stock
Feel free to get in touch with us to place an order for any item which is not in stock. Typically we can obtain most print music titles within 2-3 weeks from our overseas suppliers. Orders for instruments and accessories can be obtained overnight from local suppliers if in stock.
See the CONTACT US link at the bottom of the page. Fill in the online form, or click on the email link, or phone us on the toll-free number within New Zealand.
Courier and post within New Zealand.
Our courier calls in for pick-ups at 4.30pm Monday to Friday. There are no weekend pick-ups. Due to the large amount of orders we often get in the afternoon, please email us by 2pm or phone by 3pm to ensure your order gets away the same day. We cannot deliver by courier to PO Box addresses so please supply a physical delivery address. Couriers deliver to most urban areas within New Zealand overnight. Rural delivery time frames vary but are usually 2-3 business days.
Shipping large items
All items over 100kgs are deemed large items and will require a more in depth shipping approach. Please just checkout as normal and you wont be charged any shipping fees. Once your order is complete we will then be in contact to discuss your shipping needs. Please feel free to contact us prior to your purchase to discuss these shipping options.
If for any reason we send an incorrect item you have every right to return it and be sent the correct item. However, we won’t be able to offer a refund in these circumstances.
We reserve the right to refuse returns or requests for exchanges if the goods have been supplied correctly.
Warranties vary from product to product, feel free to get in touch if you would like to find the specific warranty on a particular product. If a fault shows itself with an instrument or accessory, please contact us and if the purchase was within the standard warranty period we will either repair or replace the item. For larger instruments such as digital pianos or keyboards we can give you the repairer's address on the North Shore to send the item to, or for a fee of $50.00 can arrange delivery if you bring in the instrument to our store. For pianos under guarantee there is a procedure to go through which can be arranged with Rod.
If the fault develops with any product due to lack of care, or because the item was being used in a way for which it was not designed, that would fall outside the warranty terms. We can however organise a repair at your cost. See above for delivery options. There is an inspection fee if the repair does not go ahead once you receive a quote. If you decide not to go ahead with a repair, your goods will be available for collection on payment of the inspection fee AND any delivery costs we have incurred.
If you have any questions relating to these issues please feel free to contact us.