FAQ - Frequently Asked Questions
Who is Piano Traders Ltd?
Piano Traders Ltd is a family owned business with a proud history of over 60 years of service to musicians around Auckland and around New Zealand.
Why should I have confidence in the team at Piano Traders Ltd?
The current six team members have over 90 years shared experience in music retail. Add to that we have a trained tuner/technician, a piano teacher, a woodwind teacher, and many other skills and knowledge that will mean dealing with us here at Piano Traders will give you confidence in what you are purchasing. And our cheerfulness is contagious so watch out!
What is your policy on returns?
We do our best to supply the correct items and have faith in our products that they will do the job. If either of those two areas don't come up to scratch we will rectify the situation - subject to standard warranty terms provided on each product. Please click here for our full policy.
Are all items in stock when it says they are?
Again, we do our best to ensure the stock levels are maintained accurately but because of the nature of our business we have thousands of products online and at times the updating of stock levels might not be completely up to date. If you need to be absolutely sure an item is in stock before clicking ADD TO CART, please email email@example.com or simply phone 0800 505 003. If you do purchase an item which is not in stock, we almost always can obtain that within 1-2 weeks from overseas suppliers and will always offer the option of a refund if you are not happy to wait.
I'm a teacher, do I qualify for better pricing?
Email us and we can talk about your particular teaching business to see what we can do for you.
I really want to buy that piano, but I am not sure about pressing ADD TO CART - what should I do?
You're thinking sensibly - buying a piano is a very personal matter - we have the team to help you decide if you are unable to come and try the piano before you buy. The LAST thing on our minds is to sell a piano just for the sake of the sale - our FIRST priority is to fit the piano to the customer so YOU are happy and not our accountant! So... have a look at our piano section and if something looks right, email Rod or Robert. Or phone toll-free in NZ and ask for one of them - 0800 505 003.
I don't know if this music book is suitable... what do I do?
Again, we have the staff to advise you before you click Add to Cart.
What are my payment options?
We have two options for payment through our website - either through New Zealand's most TRUSTED online payment gateway: DPS, or by internet banking. If you pay via credit online through DPS we can dispatch the goods immediately. If you opt for bank deposit (internet banking) we will dispatch the goods once funds are seen. This can be anywhere from overnight to 3 days depending on what day you make your payment.
Can you suggest a piano tuner?
Check out our PIANO TUNERS/TECHNICIANS page.
We love answering your questions so send them through and you might see them on this list too!!
Just email our general email address and someone will reply as quickly as possible: firstname.lastname@example.org
View all our contact details or complete an online enquiry form here.